FAQ

Questions, answered.

Everything about our cleaning, house management, and guest support services. Don't see your question? Contact us.

General

Short-Term Rental (Airbnb) Cleaning

House Management

Guest Support (Co-Host Services)

Residential Cleaning

Commercial Janitorial Services

Pricing & Payments

Policies & Expectations

Additional Services

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Questions, answered.

General

What services does Omega Janitorial Service LLC provide?

What areas do you service?

Are you insured?

What makes OJS different?

Short-Term Rental (Airbnb) Cleaning

What is included in an Airbnb/STR turnover cleaning?

Do you provide same-day or back-to-back cleanings?

Is laundry included?

Do you guarantee the setup will look the same every time?

What do I need to provide?

House Management

What is house management?

What does house management include?

Do you handle restocking?

Do you make decisions on my behalf?

Guest Support (Co-Host Services)

What is guest support?

What does guest support include?

Can you handle damage claims?

Are you the primary guest contact?

Residential Cleaning

What types of residential cleaning do you offer?

What is included in a standard residential cleaning?

What is considered a deep clean?

Commercial Janitorial Services

What types of commercial spaces do you service?

What services are included?

Do you provide cleaning supplies?

Pricing & Payments

How do you charge?

When is payment due?

Do you offer refunds?

Are there additional fees?

Policies & Expectations

Are you responsible for keys?

What happens if something is missed?

Do you take photos of your work?

Can you handle last-minute requests?

Additional Services

Do you offer errands or supply runs?

Do you offer post-construction cleaning?

Do you offer move-out cleaning for damaged units?